Terms and conditions for services template
For services, digital content, subscriptions and vouchers: conclusion of contract, cancellation, withdrawal, consent to early performance, notice and form
This document rests on a fixed pattern prepared by Paragrafo; it is not a law firm template. Its wording is not written by AI, only the details from the form are filled in. For a non-standard situation we recommend a solicitor.
Law in force as at
Obchodné podmienky
- I. Úvodné ustanovenia
- III. Objednávka a uzavretie zmluvy
- V. Plnenie zmluvy
- VI. Odstúpenie od zmluvy
- VII. Zodpovednosť za vady a reklamácie
- Príloha č. 1: Poučenie
Online shop terms talk about a basket, delivery and taking over goods. Anyone selling consultations, courses, e-books or vouchers needs different rules: when the contract arises, what happens to a cancelled appointment and when the customer loses the right of withdrawal.
The difference matters. For a service, consent to early start removes the right of withdrawal only after full performance; for digital content, as soon as supply begins, and only if the trader delivered confirmation of the consent on a durable medium.
The template covers services, digital content, digital services by subscription and vouchers for a service. It does not cover the sale of goods; use the online shop terms template for that.
Who needs this document
- Consultants, coaches, tutors, photographers and beauty services taking orders at a distance
- Sellers of e-books, templates and course recordings
- Providers of apps and subscription memberships
- Businesses selling gift vouchers for a service
What the document must contain
- How and when the contract arises for an e-mail enquiry and for online payment
- Cancellation terms and the fee for late cancellation
- Withdrawal notice including the withdrawal function and the model form
- The consequences of consent to starting a service or supplying digital content early
- Voucher validity and what happens to an unused voucher
- The duration of liability for defects of services and digital content and the complaints procedure
- Notice of the request for redress and alternative dispute resolution
Legal basis
Consumer Protection Act
Act No. 108/2024 Coll. sets what a trader must disclose before a distance contract, when a consumer may withdraw, what consent is needed before performance starts and, since 19 June 2026, the withdrawal function in the online interface.
Civil Code
Governs digital content and digital services, liability for their defects, notification of defects and unfair terms in consumer contracts.
Alternative Dispute Resolution Act
Act No. 391/2015 Coll. governs the request for redress and the option of filing for alternative dispute resolution.
Most common mistakes
Terms copied from an online shop
Text about a purchase contract and taking over goods says nothing about when a consumer loses the right of withdrawal for a service or digital content. The consumer must receive that information before the contract.
An out-of-date act
Act No. 102/2014 Coll. has been repealed; Act No. 108/2024 Coll. has applied since 1 July 2024. Terms that base withdrawal exceptions on the old act rely on a law that is no longer in force.
"Services are non-refundable" instead of consent
For a service, losing the right depends on express consent, a declaration of being informed and full performance. Without consent the trader cannot charge for a service provided during the withdrawal period.
A tick box without e-mail confirmation
For digital content the right of withdrawal is lost only if the trader then delivers confirmation of the consent on a durable medium. Ticking a box at checkout does not replace it.
A cancellation fee during the withdrawal period
A consumer withdrawing within the statutory period bears only the costs set out in the act. A cancellation fee therefore applies only after that period and must not be disproportionately high.
Deducting a price from the refund
Unilateral set-off of claims arising from withdrawal is prohibited. A proportionate price for services provided may be set off against the refund only by agreement at the time of withdrawal.
Frequently asked questions
What do I need to set up on my website?
Before payment, a tick box with the consent and information, an e-mail confirmation of the consent and a withdrawal button at the address you give in the wizard. The wording on the Slovak page can be used directly, because the terms and the checkout are in Slovak.
Can I charge a cancellation fee?
After the withdrawal period, yes, if agreed in advance and not disproportionately high. The template offers free cancellation or a fee of up to 50% of the price; the fee does not apply if the consumer withdraws within the statutory period.
Does the template work for an online consultation?
Yes, an online consultation is a service, not digital content. The exception for digital content does not apply to it, even if you send the output by e-mail.
Does a voucher need an expiry date?
The law does not set its length. A voucher that lapses without compensation is a risk, though: requiring payment for which the consumer receives no counter-performance is treated as an unfair term. The template therefore offers an extension or a refund for an unused voucher.
Can I sell goods as well?
Use the online shop terms template for goods; this document does not apply to the sale of goods.
Terms and conditions for services for your business
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