Terms and conditions template for an online shop
Law-firm template of e-commerce terms · Laniková Group
Law in force as at
Obchodné podmienky e-shopu
- Článok I · Všeobecné ustanovenia
- Článok II · Vymedzenie pojmov
- Článok III · Užívateľský účet
- Článok IV · Uzatvorenie kúpnej zmluvy
- Článok V · Práva a povinnosti zmluvných strán
- Článok VI · Cena produktu a platobné podmienky
General terms and conditions are the document in which the seller sets the rules of purchase: how an order arises, what the delivery and payment methods are, how withdrawal from the contract is handled and how a defect is notified.
The rules changed on 1 July 2024. Act 108/2024 Coll. on consumer protection replaced three pieces of legislation at once: Act 250/2007 Coll., Act 102/2014 Coll. on distance selling and Act 299/2019 Coll. Terms and conditions that refer to any of them are out of date.
Since 27 September 2026, amending Act 310/2025 Coll. has applied. It added to the pre-contractual information the harmonised notice on liability for defects in goods, the producer's durability guarantee, reparability, spare parts, the update period and environmentally friendly delivery options. The solicitor-drafted template from which Paragrafo generates terms and conditions does not yet contain these points; if they apply to your shop, they need to be added to the text.
Who needs this document
- Online shops selling to consumers, that is to natural persons acting outside their business
- Sellers trading through Facebook, Instagram or a form on their website, where the sale takes place at a distance
- Providers of online services and subscriptions
- Sellers of digital content such as e-books, courses or templates
What the document must contain
- The seller's identification details including the company ID number, registered office and contact details
- A description of the goods or service and the total price including all taxes and charges
- The delivery, dispatch and payment methods, with their time limits
- Information on the right of withdrawal, including the time limit and the form
- Information on liability for defects and on how to notify them
- The main information on liability for defects in goods in the form of the harmonised notice
- The existence and length of a durability guarantee from the producer or importer, where one is given and the information has been made available to the trader
- Information on the reparability of the goods, spare parts and the update period, where they apply to the goods
- Environmentally friendly delivery options, where they are available
- Information on how reviews are verified, if the shop displays reviews
- Details of the competent alternative dispute resolution body
Legal basis
Zákon č. 108/2024 Z. z. o ochrane spotrebiteľa
§ 5 governs the general information duties, § 15 the specific duties for distance contracts and § 20(1) the 14 day withdrawal period. Amending Act 310/2025 Coll. added information to § 5(1)(f), (g), (k), (l) and (p) and to § 15(1)(l) from 27 September 2026.
Občiansky zákonník
Liability for defects and the procedure for notifying a defect are in § 619 to § 626, digital content and digital services in § 852a to § 852n.
Zákon č. 391/2015 Z. z. o alternatívnom riešení spotrebiteľských sporov
It was not repealed and remains in force, so the reference to an ADR body is still mandatory.
Commission Implementing Regulation (EU) 2025/1960
Sets the design and content of the harmonised notice on the legal guarantee of conformity and the harmonised label for the commercial guarantee of durability referred to in § 5(1)(f) and (g) of Act 108/2024 Coll.
Most common mistakes
Reference to repealed acts
The most common mistake. Terms downloaded from the internet or dating from before the summer of 2024 refer to Act 250/2007 Coll. or Act 102/2014 Coll. Both were repealed on 1 July 2024 and replaced by Act 108/2024 Coll.
Reference to the European ODR platform
The European online dispute resolution platform has been shut down. A link to it no longer belongs in terms and conditions. It is replaced by details of the competent alternative dispute resolution body.
Missing withdrawal function
Act 108/2024 Coll. introduced, in § 20a, a duty to make available in the online interface a function through which the consumer withdraws from the contract directly. A sentence in the terms alone is not enough.
Prior price stated incorrectly in a discount
When a discount is offered, the prior price must be stated, meaning the lowest price applied in the 30 days before the discount. A struck-through higher price at which nothing was actually sold breaches § 7 of Act 108/2024 Coll.
Copying terms from a competitor
Besides the copyright risk, this also imports someone else's details on delivery, payments and time limits, which do not fit your own shop. A Slovak Trade Inspection check also looks at whether the text matches how the shop actually works.
Terms that predate the amendment of 27 September 2026
They lack the harmonised notice on liability for defects and the information on the durability guarantee, reparability and updates. The amendment also renumbered the letters in § 5(1) of Act 108/2024 Coll., so a reference to a specific letter may now point to a different duty.
Frequently asked questions
Are terms and conditions mandatory for an online shop?
The law does not expressly require a document called “terms and conditions”. What is mandatory is the range of information the seller has to give the consumer before the contract is concluded under Act 108/2024 Coll. In practice, a single document is the clearest way to meet that duty.
What is the withdrawal period?
Under § 20(1) of Act 108/2024 Coll. it is 14 days. For an unsolicited visit to the consumer and for a sales event the period is 30 days. If the seller gave no information about the right of withdrawal, the period is extended by up to 12 months under § 20(3).
What are the penalties for incorrect terms and conditions?
Under § 43 of Act 108/2024 Coll., the Slovak Trade Inspection may impose a fine of up to 2 % of turnover, capped at 200,000 euros, and more for a repeated breach.
Do Slovak terms and conditions also cover sales to the Czech Republic?
Not automatically. When selling to consumers in another member state, the consumer protection rules of that state apply as well. Paragrafo generates documents under Slovak law only.
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